Frequently asked questions
Everything you might ask before and after you order.
Coffee and grind
What is specialty coffee?
Coffee graded 80 points or more out of 100, from a known farm or region, roasted light to medium so its natural flavours come through: fruit, chocolate, flowers, rather than just roast.
Which grind should I pick?
If you have a grinder, take whole beans; they stay fresh longer. If not, pick by your brewer: V60 or filter medium, French press coarse, AeroPress medium-fine, moka pot fine, espresso very fine, Turkish powder-fine, cold brew extra coarse. Not sure? Find your coffee and we will tell you.
How long does a bag last?
A 250 g bag makes about 15 cups (around 16 g per cup). At one cup a day, that is about two weeks.
What is the difference between Hijaz, Rast and Bayati?
Hijaz (Ethiopian) is fruity and floral with bright acidity. Rast (Colombian) is balanced: caramel and apple. Bayati (Brazilian) is chocolate and nuts, and great with milk. With the recipes, each one can still be brewed sweet, balanced or fruity.
Recipes and taste
What does "same beans, three tastes" mean?
Taste depends on how you brew, not only on the beans. By changing temperature, grind and how you split the pours, the same bag gives you a sweet, balanced or fruity cup. Every bag comes with recipes for all three.
Where do I find the recipes?
Scan the QR code on the bag, or take Find your coffee and it takes you straight to your recipe. The recipes are open to everyone.
My coffee is sour or bitter. What do I do?
Sour and thin? Grind one step finer or raise the temperature a little. Bitter and dry? Grind one step coarser, or lower the temperature or time. Change one thing at a time so you know what made the difference.
What water should I use?
Tap water in Egypt is often high in minerals and changes the taste. Light mineral water or filtered water makes a big difference and keeps the recipe consistent.
Ordering, shipping and payment
Where do you deliver and how long does it take?
We deliver to every governorate in Egypt within 3 to 5 working days, for 50 EGP. Details in the shipping policy.
How do I pay?
Cash on delivery to the courier. After you order, we message you on WhatsApp to confirm the order and address before shipping.
Can I cancel or change my order?
Yes, for free any time before it ships. Message us on WhatsApp 01216713330 with your order number.
How does the monthly plan work?
No auto-charge and no commitment. Each month we message you on WhatsApp with the coffee of the month; you say yes, we ship it, and you pay on delivery.
Storage and returns
How should I store the coffee?
In its own bag, zipped shut, away from sun, heat and humidity. Do not keep it in the fridge. It tastes best from one to six weeks after the roast date.
What is the small circle on the bag?
A one-way valve: it lets out the gas the beans release after roasting without letting air in. No need to press it.
Where is the roast date?
It is stamped on the variety sticker on the bag, next to the word "roasted".
What if my bag arrives wrong or damaged?
Message us within 30 days with a photo and we will send a replacement or refund you, and we pay the shipping. Details in the returns and exchanges policy.