Last updated: 11 November 2026
We want you to enjoy your coffee. If anything is wrong, message us and we'll sort it out.
Unopened bags
- You can return or exchange any bag that is still sealed, as it arrived, within 14 days of delivery.
- In this case the return shipping is paid by the customer, and we refund the full price of the bag.
Opened bags
- Coffee is a food product, so we can't take back or exchange an opened bag unless it is faulty.
Wrong or faulty items
- If you received the wrong coffee or grind, a torn or damaged bag, or faulty beans, message us within 30 days of delivery with a photo.
- We'll send a replacement or give you a full refund, and we pay the shipping either way.
How to request a return or exchange
- Send your order number and the reason (and a photo if something is faulty) on WhatsApp 01216713330 or to mahmoud.ragab.erorr@gmail.com.
- We'll reply within 2 working days and arrange the pickup.
Refunds
- Cash-on-delivery orders: refunded to a mobile wallet or InstaPay within 7 working days of the bag reaching us.
- Card orders: refunded to the same card within 7 working days; your bank may take up to 14 days to show it.
- The original shipping fee is refunded only when the problem is on our side.
Cancelling an order
- You can cancel for free any time before the order ships. After that, it is handled as a return.